Shipping policy

For the best chance of receiving your gifts before Christmas, we recommend placing your order by December 11. If selecting expedited shipping, please place your order by December 17. Please note that delivery dates are estimates and cannot be guaranteed, even with expedited shipping.

Before placing your order, please review each product description for preorder details and estimated shipping dates. If your order includes both preorder and in-stock items, the entire order will ship once the preorder item is ready. Preorder items may not arrive before the holidays unless a specific holiday delivery timeframe is stated in the product description.

Holiday Shipping & FAQs

  • Order Processing: Orders typically process within 1–2 business days. Processing times may be longer during the holiday season. Estimated shipping times begin after your order has been processed and shipped.
    • U.S. Standard Shipping: Approximately 5–7 business days.
    • U.S. Expedited Shipping: Approximately 3–5 business days.
    • International Shipping: Approximately 10–21 business days, although some international shipments may take considerably longer.
  • Tracking Updates: Tracking may take 48-72 hrs to update after your shipping confirmation is sent. Carrier delays may also affect delivery estimates.

Returns & Exchanges

  • Return Window: Orders fulfilled between October 1, 2026, and December 31, 2026, qualify for our extended holiday return and exchange policy. Eligible returns and exchanges will be accepted through January 31, 2027.
  • Gift Returns: We’ll need to locate the original order before processing a gift return. Please provide the gift giver’s name and email address or the original order number. If we cannot locate the order, we will be unable to process the return.
  • Damaged or Incorrect Items: Contact our support team within 7 business days of the package being marked as delivered by the carrier with your order number and clear photos of the item(s) and its packaging.
  • Return Eligibility: Items must meet the applicable store's return and exchange requirements. Please contact our support team if you’re unsure whether your item qualifies.

Order Changes & Cancellations

  • Address Changes: Contact us if your shipping address needs to be updated. Changes cannot be guaranteed once an order enters processing or fulfillment.
  • Cancellations: Contact us to request a cancellation. Requests cannot be guaranteed once an order is being processed or has shipped. 

Need Help?

  • Email us support@manheadmerch.com.
  • Our customer support hours are typically Monday–Friday, 9 a.m.–6 p.m. (CST). Response times may be longer during the holiday season due to increased contact volume.
  • Please include your order number when contacting us so we can assist you as efficiently as possible.

Shipping Policy

Domestic Orders

  • For domestic orders, standard delivery usually arrives within 5–7 business days, while expedited shipping delivers within 3–5 business days. Please note that processing time is separate and not included in shipping estimates. 

International Orders

  • For international orders, delivery typically takes 10–21 business days after shipment, depending on the destination country. In some cases, delivery may take up to 8–12 weeks. Please note that customs processing and local carrier delays can impact timing. Processing time is separate and not included in these estimates. 
  • International orders may be subject to duties and customs fees at point of delivery. Although charges are not always incurred, assessment of duties and taxes are based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.  Because the rules and standards vary so much from country-to-country, it is best to contact the local customs office if you have any further questions specific to custom fees.

Delivery Claims Policy

  • Delivery of all orders is verified through the shipping carrier's tracking information, and customers receive an email notification when a package has been marked as delivered.

Domestic Orders:

  • If you believe your package was not received, you must contact Manhead at support@manheadmerch.com within 7 business days of the carrier's recorded delivery date or the last tracking update. This reporting window allows us to investigate the issue while carrier records and claim options remain available.
  • Claims submitted more than 7 business days after the delivery date or last tracking update will not be eligible for review. In such cases, replacements, refunds, or reshipments will not be provided.

International Orders:

  • If you believe your package was not received, you must contact Manhead at support@manheadmerch.com within 30 business days of the carrier's recorded delivery date or the last tracking update. This reporting window allows us to investigate the issue while carrier records and claim options remain available.
  • Claims submitted more than 30 business days after the delivery date or last tracking update will not be eligible for review. In such cases, replacements, refunds, or reshipments will not be provided.

Damaged & Missing Item(s) Policy

  • If your order arrived damaged or if an item is missing, please contact our Customer Service team within 7 business days of the package being marked as delivered by the carrier. You can reach us at support@manheadmerch.com, and we will do our best to resolve the issue.
  • For damaged item claims, photos and/or videos are required. Please include clear images of the damaged item(s) as well as the original packaging, including any shipping boxes, mailers, and packing materials, when submitting your claim.