Returns & Exchanges
Returns for a refund or exchange may be requested within 30 days of your order’s fulfillment date. Unfortunately, we’re unable to accept returns outside this window.
All return requests must be submitted through our automated returns portal within the 30-day period. Returns sent without prior authorization or submitted outside the portal will not be accepted, and unauthorized items will not be returned to the sender.
To access the portal, visit your artist’s webstore by selecting All Artists > Your Artist’s Store, then scroll down to Returns & Exchanges.
Having trouble with the returns portal? Reach out to us at support@manheadmerch.com, and we’ll be happy to help!
Return Eligibility
To qualify for a return:
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Items must be unused, unworn, and in original condition
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Items must be returned in their original packaging
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Accepted Return Reasons: Doesn't Fit, No Longer Needed, Received Damaged or Defective Item, Quality / Description Mismatch, Incorrect Item/Size Received
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A photo is required at the time of submission
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Proof of purchase (order number and associated email) is required
Non-returnable items include:
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Perishable goods
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Intimate or sanitary items
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Hazardous or flammable products
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Gift cards and downloadable products
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Select health and personal care items
Shipping fees are non-refundable.
Please do not send returns directly to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be issued in the following situations:
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Items showing signs of use (e.g., books, media)
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Opened media products (CDs, DVDs, vinyl, etc.)
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Items not in original condition, damaged, or missing parts not due to our error
- Items returned outside of the 30-day window
Refunds
Once your return is received and inspected, you will be notified via email of the approval or rejection.
If approved, refunds will be issued to your original form of payment within 5–7 business days (processing times may vary by bank or credit card provider). Shipping fees are non-refundable.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still need assistance, please reach out to support@manheadmerch.com
Exchanges
If your exchange is approved, a replacement order will be created and shipped. You will receive tracking information once the new order is labeled for shipment.
Please allow 5–7 business days for exchange orders to ship (timing may vary).
If you have not received your exchange or need assistance, contact support@manheadmerch.com
Sale Items
Only regular-priced items are eligible for refunds. All sale items are final sale and cannot be refunded or exchanged.
Gifts
If your item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is processed.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Proof of purchase (order number and associated email) is required and can be found on the packing slip included with the gift.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error
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Shipping fees are non-refundable
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Return shipping costs may be deducted from your refund
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Approved returns must be shipped within 14 days of the approval date. If the return is not in transit within that timeframe, the approval will expire
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
