FAQs
Check out our FAQs for helpful info on orders, shipping, returns, and more. If you still need a hand, just fill out the contact form below and our team will be happy to help you out!
Our team is available Monday through Friday, 9:00 AM–6:00 PM CST.
Holiday Orders
What’s the order deadline for Christmas delivery?
For the best chance of receiving your gifts before Christmas, we recommend placing your order by December 11.
If selecting expedited shipping, please place your order by December 17. Please note that delivery dates are estimates and cannot be guaranteed, even with expedited shipping.
Before placing your order, please review each product description for preorder details and estimated shipping dates. If your order includes both preorder and in-stock items, the entire order will ship once the preorder item is ready.
Preorder items may not arrive before the holidays unless a specific holiday delivery timeframe is stated in the product description.
How long does order processing take before my order ships?
Orders typically process within 1–2 business days. Processing times may be longer during the holiday season. Estimated shipping times begin after your order has been processed and shipped.
- U.S. Standard Shipping: Approximately 5–7 business days.
- U.S. Expedited Shipping: Approximately 3–5 business days.
- International Shipping: Approximately 10–21 business days, although some international shipments may take considerably longer.
Tracking may take 48-72 hrs to update after your shipping confirmation is sent. Carrier delays may also affect delivery estimates.
Can I return or exchange a holiday gift?
We’ll need to locate the original order before processing a gift return. Please provide the gift giver’s name and email address or the original order number. If we cannot locate the order, we will be unable to process the return.
Our standard exchange window is 30 days from fulfillment. Please contact our support team or review the applicable store's return instructions to determine whether your item qualifies.
Orders fulfilled between October 1, 2026, and December 31, 2026, qualify for our extended holiday return and exchange policy. Eligible returns and exchanges will be accepted through January 31, 2027.
How do I change my shipping address?
Reach out to support@manheadmerch.com and we'll do our best to update your shipping address if you've provided a new one and your order is either a pre-order or has not yet been picked for shipment.
For in-stock orders, processing typically begins within 24–48 hours. While we'll make every effort to update the address before your order is processed, we cannot guarantee that we'll be able to do so. Once your order has been labeled for shipment, you'll automatically receive a shipping confirmation email with your tracking information.
If we're unable to update the address and the package cannot be delivered, it will be returned to us. Once we receive it back, we'll be happy to assist with the next steps, including updating the shipping address and reshipping your order, if applicable.
Can I upgrade my shipping after placing my order?
Once an order has been submitted, we are not able to change the shipping method. Please double-check your shipping selection before completing checkout.
Shipping & Delivery
What should I do if my item arrived damaged or defective?
Damaged or missing item claims must be reported within 7 business days of the package being marked as delivered by the carrier (30 business days for international orders). Claims submitted outside this window cannot be accommodated.
To report an issue, send photos of the item and the damage or defect so we can review and assist.
Note: We are not able to offer replacements for cosmetic damage to outer packaging alone (e.g., a dented box where the product inside is undamaged). If the product itself is damaged, submit photos or a video for review.
What carrier will my order ship with?
Our warehouse works with a variety of carriers and we are not able to confirm in advance which carrier will handle your shipment.
My tracking says delivered but I haven't received my package — what should I do?
We recommend checking around your property, including your porch, side doors, garage, mailbox, or mailroom.
It’s also a good idea to check with neighbors or building staff in case the package was accepted on your behalf or held for you. Occasionally, packages may arrive 1–5 business days after being marked as delivered, so we recommend allowing some additional time for it to appear.
If you purchased Route Package Protection and your package has not been located after 5 days from the delivery date, we recommend filing a lost package claim here: https://claims.route.com/. You will need your email and order number.
If you did not opt-in for Route Package Protection, and your package has not been located after 5 days from the delivery date, we recommend filing a no delivery claim with the shipping carrier, as they may be able to assist with locating the delivery or provide additional guidance.
Please note that we are unable to replace or refund orders that are marked as delivered but are missing due to theft, misdelivery, or carrier-related issues.
My package was lost, stolen, or damaged by the carrier — what are my options?
Once an order leaves our warehouse, it is in the hands of the shipping carrier. We are not liable for packages that are lost, stolen, damaged, or misdelivered after leaving our warehouse.
If you purchased Route Package Protection and your package has not been located after 5 days from the delivery date, we recommend filing a lost package claim here: https://claims.route.com/. You will need your email and order number.
If you did not opt-in for Route Package Protection, and your package has not been located after 5 days from the delivery date, we recommend filing a no delivery claim with the shipping carrier, we also recommend filing a police report with local authorities. We can provide documentation from our end if needed to support a carrier claim.
What are your shipping times and costs?
Orders typically process within 1–2 business days. Processing times may be longer during the holiday season. Estimated shipping times begin after your order has been processed and shipped.
- Domestic Standard: 5–7 business days
- Domestic Expedited: 3–5 business days
- International: 10–21 business days (in some cases, up to 8–12 weeks)
Shipping costs are calculated at checkout after you enter your shipping address. We do not offer overnight shipping, and shipping charges cannot be changed once an order has been placed.
Before placing your order, please review each product description for preorder details and estimated shipping dates. If your order includes both preorder and in-stock items, the entire order will ship once the preorder item is ready. Preorder items may not arrive before the holidays unless a specific holiday delivery timeframe is stated in the product description.
I received a shipping confirmation, but my tracking hasn't updated. What should I do?
Before we can file a package claim on your behalf, we must wait until 9 days have passed since the last tracking update. If there has still been no movement at that point, we'll be happy to assist you with the next steps. Depending on inventory availability, you will have the option of either a replacement shipment or a full refund.
In the meantime, we recommend contacting the shipping carrier directly using the tracking information below, as they may be able to provide the most up-to-date information about your package.
Why has my tracking stopped updating?
If your tracking hasn’t updated, we understand how frustrating that can be!
Before we can file a claim with the carrier, we must allow the following amount of time to pass since the last tracking update:
- Domestic shipments: 9 days
- International shipments: 21 days
If your tracking still hasn’t updated after this timeframe, please contact us, and we’ll help with the next steps. Depending on product availability, we can offer either a replacement shipment or a full refund.
Order Management
Can I apply a promo code after placing an order?
Discount codes typically cannot be applied after an order has been placed. Please forward the email containing the offer to support@manheadmerch.com, so we can look into it for you.
How do I access my digital download?
Your digital download link was sent to the email used for your order, from Delivery@single.xyz.
After downloading, save the ZIP file to your desktop and extract it. The album files inside can be opened directly or imported into your preferred music player.
The download link can only be accessed from a computer — it is not compatible with mobile devices. If you need the email resent, contact us with your order details.
How do I change my shipping address?
Reach out to support@manheadmerch.com and we'll do our best to update your shipping address if you've provided a new one and your order is either a pre-order or has not yet been picked for shipment.
For in-stock orders, processing typically begins within 24–48 hours. While we'll make every effort to update the address before your order is processed, we cannot guarantee that we'll be able to do so. Once your order has been labeled for shipment, you'll automatically receive a shipping confirmation email with your tracking information.
If we're unable to update the address and the package cannot be delivered, it will be returned to us. Once we receive it back, we'll be happy to assist with the next steps, including updating the shipping address and reshipping your order, if applicable.
Can I cancel my order?
We'll do our best to cancel your order if it is a pre-order or has not yet been picked for shipment. Please note that if your order includes any items that are now sold out, canceling the order means those items may no longer be available for purchase. Complete the contact form below or email support@manheadmerch.com.
Whether we can cancel depends on where the order is in fulfillment:
- Not yet picked or processed: We can cancel and issue a full refund.
- Already picked or labeled for shipment: We are unable to cancel. You will receive tracking details once it ships.
- Already shipped: We cannot cancel. Track your package using the tracking number in your confirmation email.
- Already delivered: We cannot cancel. Returns are accepted within 30 days of delivery — items must be unused, in original condition, and in original packaging.
Returns & Exchanges
How do I return or exchange an item?
Returns and exchanges are accepted within 30 days of the fulfillment date. Items must be unused, unworn, and in their original packaging. Final sale items are not eligible.
All returns, including international returns, must be initiated through the Returns Portal. Returns sent without first being submitted through the portal are not eligible for a refund, and the items will not be returned to the sender.
To start a return or exchange:
1. Scroll to the bottom of the artists webstore and select "Returns & Exchanges."
2. Review the return policy.
3. Click "Start Your Return/Exchange."
4. Enter your order number and email address to begin.
Orders fulfilled between October 1, 2026, and December 31, 2026, qualify for our extended holiday return and exchange policy. Eligible returns and exchanges will be accepted through January 31, 2027.
Do you provide a free return label?
Return shipping costs may apply when the return is not due to an error on our part. Original shipping fees are typically non-refundable, and a $7 return shipping fee may be deducted from your refund.
Approved returns must be shipped within 14 days of approval, or the return authorization will expire.
Can I return or exchange merchandise purchased at a concert?
Merchandise purchased at a concert venue is handled separately from the online store and is considered final sale. We are unable to process returns, exchanges, or replacements for venue merchandise.
Returns are only accepted for items purchased through the online store, returned in original packaging with the barcode intact.
Can I return or exchange a holiday gift?
We’ll need to locate the original order before processing a gift return. Please provide the gift giver’s name and email address or the original order number. If we cannot locate the order, we will be unable to process the return.
Our standard exchange window is 30 days from fulfillment. Please contact our support team or review the applicable store's return instructions to determine whether your item qualifies.
Orders fulfilled between October 1, 2026, and December 31, 2026, qualify for our extended holiday return and exchange policy. Eligible returns and exchanges will be accepted through January 31, 2027.
